We have a 14-day return period. This means that you can request a return within 14 days of receiving your order.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all labels attached, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@stonebrook-apparel.uk. Our return address is exclusively for returns. Returns must always be reported in advance via info.
Please note: The costs for returning items are borne by the customer.
Once your return has been accepted, you will receive a shipping label and instructions for returning the package. Items returned without prior request will not be accepted.
If you have any questions about returns, please contact us at info@stonebrook-apparel.uk
Please check your order immediately upon receipt.
If an item is damaged, defective, or incorrectly delivered, please contact us immediately and include photographic evidence.
Once approved, you will receive a replacement item free of charge, at no extra cost.
Some items cannot be returned, including:
In addition, sale items and gift cards cannot be returned.
Please contact us if you have any questions about the return options for your specific item.
The fastest way to receive the desired item is to return the current item. Once the return has been accepted, you can place a new order.
Customers in the United Kingdom have a legal cooling-off period of 14 days. Within this period, you have the right to cancel or return your order without giving a reason, in accordance with the UK Consumer Contracts Regulations.
To be eligible for a return, the item must be unused, labels and original packaging must be intact, and you must be able to provide proof of purchase.
Once we have received and inspected your return, you will be notified whether the refund has been approved.
If approved, the amount will be automatically refunded to the original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at info@stonebrook-apparel.uk
